Terms ofServiceService

Agreement to these terms

These Terms of Service (“Terms”) are an agreement between you and Max Level LLC, doing business as MXL, MXLinc and Mal Magic (“MXL”, “we”, “us”). They apply when you use our website, create an account, book an appointment, pay a deposit, buy a product, take a class or receive a service from us.

By booking or buying, you confirm that you are at least 18, or that a parent or guardian is booking for you, and that you accept these Terms and our Privacy Policy.

Booking appointments

• Book through our website or as we direct. Give accurate contact details; we use them to confirm and manage your appointment.
• A time is held when you book and confirmed once your deposit is paid. We may release a held time if the deposit is not paid.
• Prices and appointment lengths are shown at booking. Add-ons, extra people and changes made in the chair may change the time and the total.
• Because of sanitation and the unexpected parts of a working day, your service may not start at the exact booked time. Please leave some cushion in your schedule.
• If you arrive late, we may need to shorten your service or rebook you, and the deposit rules below apply.

Deposits and payment

• A deposit is required to confirm most appointments. It is shown at booking, usually 50% of the service total, and goes toward your total.
• The remaining balance must be paid in full before you leave the shop. Payments made after you leave carry an inconvenience fee starting at $10.
• The virtual consultation fee goes toward your service if you book one.
• Payments are processed by Square. Prices are in US dollars and may change, but the price shown when you book is the price you pay for that booking.

Rescheduling, cancellations and no-shows

• You may reschedule at least 24 hours before your appointment, and your deposit moves to the new time.
• Changes requested less than 24 hours before, cancellations and no-shows mean the deposit is kept, and a new appointment needs a new deposit.
• If we need to cancel or move your appointment, we will offer you a new time and carry your deposit over to it.

Hair units and toupee services

• Mal works with H.I.M. units only. Any hair unit or toupee for your service must be purchased through MXL at least 2 weeks before your appointment, so it can arrive and be prepared.
• Before a new unit is installed, remove your old unit and shampoo your hair.
• Tell us before your service about any allergies, sensitivities, scalp or skin conditions, or medical treatment that could affect adhesives or your scalp.
• Hair units are a cosmetic service, not a medical treatment. Results and how long a unit lasts vary with your hair, lifestyle and aftercare; many wave and scalp-exposure units last about 2 to 4 weeks and some styles 3 to 6 weeks.
• Follow the maintenance guidance we give you. Units do not grow back, and sun, water, sweat, hats without a durag and over-trimming shorten their life.

Products and orders

• Ready-made units, hair and accessories are sold while in stock. Colours and textures may look slightly different on screen than in person.
• Orders take 7 to 10 business days to process and ship from the order date.
• All sales are final. Because hair units are worn close to the scalp, we do not accept returns or exchanges.
• If your order arrives damaged or is not what you ordered, contact us within 7 days of delivery with photos and we will make it right.

Bootcamp and training

• The Mal Magic Barber Bootcamp and the 1-on-1 Hair Unit Boot Camp teach Mal’s own techniques. Completion earns a certificate of completion; it is not a state-accredited certification or license.
• Class fees are non-refundable. For the 1-on-1 Boot Camp you supply the model and the location unless we agree otherwise.
• Course materials and techniques are for your own professional use and may not be resold or taught as MXL courses.

Photos, video and social media

Services may be recorded or photographed, and you agree that Max Level LLC may use that content on social media, our website and in advertising. If you do not want your face shown, you must tell us before your service begins; we will keep your face out of frame or covered, and content may still be used with your face hidden. See our Privacy Policy.

Your account

• You can sign in with a one-time email link or a password you set. Keep access to your email and password secure; you are responsible for activity on your account.
• Bookings made with your email address appear in your account once you sign in with that email.
• We may suspend accounts used for fake bookings, abuse, fraud or anything that breaks these Terms.

Using our site

Do not misuse our website. That includes making bookings you do not intend to keep, booking under someone else’s details, trying to get around deposits, interfering with or overloading the site, scraping it, or using it for anything unlawful.

Our brand and content

The names Mal Magic, MXL, MXLinc and Max Level, our logos, photos, videos, text and site design belong to Max Level LLC or its licensors. You may share links to our pages, but you may not copy, sell or reuse our content or branding without written permission.

Disclaimers

We take great care with every service, but hair and skin are individual. Except as stated in these Terms, our website, products and services are provided “as is” without warranties of any kind, to the extent the law allows. We do not promise that the site will always be available or error-free.

Limitation of liability

To the fullest extent the law allows, Max Level LLC will not be liable for indirect, incidental, special or consequential damages, or for lost profits or data. Our total liability for any claim about a service or product is limited to the amount you paid us for that service or product. Nothing in these Terms limits liability that cannot be limited by law.

Indemnity

You agree to cover Max Level LLC for claims, losses and costs that come from your breach of these Terms, from information you gave us that was untrue or incomplete (including about allergies or medical conditions), or from your misuse of our site or materials.

Governing law and disputes

These Terms are governed by the laws of the Commonwealth of Pennsylvania. If a problem comes up, contact us first at [email protected]; most things can be solved quickly. Any dispute that cannot be resolved informally will be handled in the state or federal courts located in Philadelphia County, Pennsylvania, unless the law where you live requires otherwise.

Changes to these terms

We may update these Terms. The date at the top shows when they last changed. The Terms in place when you book apply to that booking.

Contact us

Questions about these Terms, a booking or an order?